Terms & Conditions

Prices listed are for 4 hours hire with a 30 minute window prior to booking time of collection/delivery. If you need the items for longer than 4 hours, an additional hourly fee is applicable per package. Please enquire if you require the crockery hire for longer than the times specified. 

Minimum order is a package. If an existing package does not suit, please enquire to High tea co for a personalized quote.

Delivery and pick up of items is available. High tea Co can deliver if delivery address is within 12km of Frenchs Forest NSW 2086, subject to availability. If customers’ delivery address is outside of the 12km distance, enquiry should be made to High tea co before payment of this service. An additional fee of $20 may be applied per 5km in addition to delivery fee.

Where delivery service is unavailable by High Tea Co, the customer can pick up & drop off the items from business premises at an agreed date & time. Where the customer has not returned the items within 30 minutes of the agreed time, an initial fee of $20 is deducted from the bond. A further $15 will be deducted every hour after until items are returned. In the event that the customer is unable to return the goods at the agreed time due to unforeseen circumstances, the client is required to advise High Tea Co and notify them as soon as possible of the new advised time. 

In the event the client is unable to drop off the items at the original agreed time & High Tea Co is required to pick up the items, the total bond of $200 is forfeited.

In order to secure your booking date, a 50% deposit is required upon reserving the package for your required date of event. This can be made via Square, Paypal or direct deposit via website. 

A bond of $200 will be charged in addition to the final payment to the same account making final payment. This is in case of damage caused whilst products are in customers hands. This bond will be refunded by bank transfer within 48hours of return of goods. An authorisation to keep card details on file must be made prior to pick up in case of further damages exceeding cost of bond.

Full payment including bond is required 7 business days prior to the event. After this time, the customer will forfeit the 50% holding fee and the booking will be cancelled.

Washing up may be provided by High Tea Co at no extra cost. Please wipe plates, empty sugar bowls, teapots & glassware before re-packing or a cleaning surcharge may apply.
If client is cleaning product, all items to be thoroughly wiped/rinsed by client with food residue removed prior to packing up. Please wrap/layer teapots and lids separately to avoid breakages in transportation. For hygiene purposes, the cutlery must be handwashed by the client, or tarnishing will occur.

There may be signs of wear, such as gilt, however there will not be any chips or cracks to the china.

Items remain the responsibility of the hirer named at time of booking until return or collection. This includes breakages, loss or damage.

High tea Co will not accept responsibility in the event of injury or damages caused by the equipment hired.

Once items are delivered, items should be checked for damages and noted at time of collection. 

A ‘Replacement cost list’ can be found below.  This list contains cost of replacing goods at the customers’ expense if any of the goods/ Fine bone china are damaged. A list of this can be sent out to customers prior to booking if requested. 

Payment of these damage costs as per ‘replacement cost list’ will be deducted from the $150 bond provided at time of final payment and any additional funds required will be charged to the customers’ account that made final payment. 

*Please do not place any items in a dishwasher or microwave.

Replacement cost list (prices per piece):

6 cup Teapot $200

Tea Cup/Saucer/Cake plate $80 each

Milk jug/ Sugar bowl $70 each

3 Tier Cake stand $195

Large Cake stand $80

Cristina Re cake forks/teaspoons $10

Silver Cake forks/teaspoons $8

Tea Strainer & Drip bowl $8

Champagne Flutes $10

Gold Cake knife & Server set $10

Silver cake knife & Server set $15

Sugar Tongs $4

Tablecloth/ Table napkins/ Table Runners $10 

In case of customer cancellation prior to 7 business days of booking date, the customer will forfeit the 50% deposit paid at time of booking. If cancellation is made within 7 business days of the booking date, the customer will forfeit the 80% of the total order. All efforts will be made to rebook the customer for the next available date. The rebooking date will be required within 6 months of the initial booking date. After this time, the booking and payment will be forfeited.

Individualised items added to packages can be cancelled with 7 business days notice. After this time, a 80% cancellation fee will apply to each individual item.

If the customer guest numbers change, 7 business days notice is required.

Packages are purchased as is, inclusive of package listings at time of booking. A discount/refund is not applied to the package if guest numbers decrease. All additions to package will need to be finalized at time of full payment is due.